PureSynq LLC ("PureSynq", "we", "us") provides software for pool service companies: a mobile app for owners and technicians, a web customer portal, and this website (together, the "Services"). This policy explains what we collect, why, and the choices you have. By using the Services you agree to this policy.
1. Information we collect
Account information. Name, email, phone number, company name and role when a pool service company creates or joins a PureSynq workspace.
Business data you enter. Customer names, service addresses, contact details, pool details, water chemistry readings, service notes, invoices, and payment records that your company records while running its business. This data belongs to your company — we process it to provide the Services.
Service locations. Route maps, stop order and mileage are calculated from the service addresses your company enters, using Google Maps routing. The app does not access your device's location. When a technician taps "Navigate", the address opens in the maps app of their choice, outside PureSynq.
Photos and camera. With permission, technicians and customers can attach photos (for example, of pool equipment or water conditions) to service reports and support cases. Photos are stored securely and are visible only to the relevant company and its customers.
Payment information. Card and bank payments are processed by Stripe. PureSynq never stores full card numbers or bank credentials. We store payment metadata (amounts, dates, status, processing fees) to keep your records accurate.
QuickBooks data. If your company connects QuickBooks Online, we access customers, items, accounts, invoices and payments through Intuit's authorized API solely to keep your books in sync. You can disconnect at any time from Settings.
Device data. Push notification tokens, so we can deliver case messages and job assignments to your device. We do not collect crash logs, usage analytics or advertising identifiers.
2. How we use information
- To provide and operate the Services: routing, dosing calculations, reports, billing, portals and notifications.
- To send service emails (reports, invoices, notifications) on your company's behalf.
- To provide support, prevent fraud and abuse, and comply with legal obligations.
- To improve reliability and features. We do not sell personal information, and we do not use your data for third-party advertising.
3. Sharing
We share data only with service providers needed to run PureSynq: Google Firebase (hosting, database, storage), Stripe (payments), Intuit QuickBooks (accounting sync, when connected), SendGrid (email delivery), and Google Maps (maps and routing). Each processes data under its own privacy terms. We may disclose information if required by law. If PureSynq is involved in a merger or acquisition, data may transfer as part of that transaction with notice.
4. Your company's customers
Pool service companies using PureSynq are responsible for the customer data they enter. If you are a customer of a pool company that uses PureSynq (for example, through the customer portal), your data is controlled by that company; contact them for requests about it, and we will assist them in honoring those requests.
5. Data retention and deletion
We retain data while your account is active. You can delete your account from the app (Settings → Delete account): access is disabled immediately and the account's data is permanently deleted within 30 days, except records we must keep for legal, tax or security reasons. You can also request an export of your data or deletion by emailing support@puresynqpro.com.
6. Security
Data is encrypted in transit, access is restricted by role, and files are served through signed, expiring links. No system is 100% secure, but we design for least access by default.
7. Children
The Services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
8. Your rights
Depending on where you live (including California), you may have rights to access, correct, delete, or receive a copy of your personal information, and to not be discriminated against for exercising them. Email support@puresynqpro.com and we will respond as required by applicable law.
9. Changes and contact
We may update this policy and will post the new date above. Material changes will be notified in the app or by email. Questions: support@puresynqpro.com · PureSynq LLC, Palm Coast, FL, USA.